Grievance redressal
Grievance Officer
If you have a complaint about Ayush, including how we handle your personal data, our Grievance Officer will look into it.
Draft for legal review. This page was drafted for the product team and must be reviewed by a qualified lawyer before launch. Text in purple brackets is a placeholder. Draft 0.1, 25 October 2026.
Contact details
Name[Name of Grievance Officer]
DesignationGrievance Officer
Emailgrievance@insightnexus.in
Phone[Phone number]
HoursMon–Fri, 10 am–6 pm IST
[Legal entity name]
[Registered office address], Mumbai, Maharashtra, India
How we handle your complaint
- Acknowledgement within 24 hours of receiving it.
- Resolution within 15 days for most complaints.
- Requests about your personal data (access, correction, erasure, consent) within 30 days where possible, and never later than the 90 days the DPDP Rules allow.
What to include
- Your name and Health ID, if you have one
- What happened and when
- What you would like us to do
Please don't send detailed medical records by email.
If you are not satisfied
You may complain to the Data Protection Board of India once you have used our grievance process. For consumer complaints, you may also approach the National Consumer Helpline or consumer forums under the Consumer Protection Act, 2019.